Efficient Running of the Practice

At Camden High Street Practice, we strive to provide efficient and quality dental care to all our patients. In order to achieve this, we kindly request that patients give us as much notice as possible if they are unable to attend their scheduled appointments. By providing a minimum of 48 hours’ notice, patients allow us the opportunity to reallocate the time to another patient in need.

Cancellation and Rescheduling Policy

We understand that unforeseen circumstances may arise, and patients may need to cancel or rearrange their appointments. However, we kindly remind our patients that a minimum of 48 hours’ notice is required for any cancellation or rescheduling. Failure to provide sufficient notice may result in the patient being held liable for any fees or costs incurred, as well as the loss of their deposit. This policy applies to both patients undergoing treatment under the NHS and those receiving private treatment.

Importance of Timely Notice

When patients fail to provide the required notice for appointment changes or cancellations, it leads to lost treatment time. This not only affects the patient but also creates inefficiencies within our practice, as our staffing costs and overheads still need to be funded. Additionally, it prevents us from offering the appointment to another patient in need, leading to increased waiting times.

Text Reminders and Contact Details

To assist our patients in remembering their appointments, we provide text reminders two working days prior to their scheduled visit. We kindly request that patients inform the practice of any changes to their contact details to ensure these reminders reach them. While we make every effort to send reminders, not receiving a message due to reasons such as IT failure or a change in mobile number cannot be used as a valid exception to our cancellation policy. Furthermore, patients who make appointments in person at our practice will receive a paper appointment card.

Rescheduling or Delay by the Practice

In unavoidable circumstances, there may be instances where we need to reschedule or delay a patient’s appointment. When such situations arise, we will promptly contact the patient, explain the reason for the change, and offer the earliest available appointment. If the patient is unable to commit to the proposed appointment, we will ask them to contact us to arrange a new suitable time.

H3: Missed Appointments by Patients

A missed appointment is defined as not arriving for an appointment, arriving more than 5 minutes late, or failing to provide sufficient notice of cancellation. For NHS appointments, patients who frequently miss their scheduled visits may not be offered any further appointments, as per NHS regulations. Your dentist may also terminate your treatment if you fail to attend without notifying the dental surgery, requiring you to pay for a new course of treatment.

Private and Plan Appointments

For patients booking appointments with our hygienist, a reservation fee of half the hygienist fee may be required. If the appointment is cancelled or missed with less than 48 hours’ notice, this fee will be forfeited, and a new payment will be necessary for rescheduling. Likewise, for private or plan dental appointments with the dentist, patients will be charged for the cost of the appointment and any laboratory fees incurred if they fail to attend. The final decision regarding charges rests with the practice owner. We reserve the right to request a deposit for such appointments, and failure to attend may result in the forfeiture of the deposit.

Treatment Costs and Changes

Upon consultation, patients will receive a printed treatment plan outlining the proposed treatment and costs. The costs specified in the plan are valid at the time of issuance and apply only to the practitioner(s) involved in planning the treatment. These costs are guaranteed for a period of 6 months from the date of issuance, even if there are changes to our charges during this period. However, any additional or different dental treatment required after this 6-month window will be charged at the prevailing rate. Please note that the cost of treatment may vary if provided by a different practitioner or if the clinical needs of the patient change. Any changes to treatment costs will be communicated to the patient prior to proceeding.

Maintaining Up-to-Date Medical Information

It is crucial for us to have accurate and up-to-date medical information for each patient. If there are any changes to your health or medications between appointments, please inform us during your visit. Bringing a copy of your prescription sheets can be helpful in this regard. Failure to provide up-to-date medical information may result in the postponement of your dental treatment until the necessary information is received.

At Camden High Street Practice, we value your cooperation in adhering to our appointment policy. By doing so, we can ensure the efficient running of our practice, minimise wasted treatment time, and provide timely dental care to all our patients.