If you have to cancel an appointment, please give us 24 hour’s notice so that we can offer the time to someone waiting for treatment. We may make a charge for short notice cancellations or missed appointments.
In case of an emergency during practice hours, please contact the practice immediately. We will always endeavour to see a patient in pain on the same day.
Emergency Callout – cover can be provided by any dentist worldwide who agrees to treat you. You smiply pay the emergency callout charge to the dentist concerned and collect a receipted invoice. This will then be processed through the practice for reimbursement from the insurers and you will be refunded the callout fee, minus the excess, up to the policy limits. This cover is to provide immediate pain relief only; no additional or restorative treatment fees can be claimed. You should return to the practice in normal hours for any further treatment required.
Dental Trauma – cover is provided should you be unfortunate enough to suffer a dental trauma, for example, as a result of a road traffic accident or an accident at home or at work. The insurers will settle the claim up to the policy limits and you will need pay any relevant excess.
Hospitallsation – benefit is provided should you have to stay in hospital as a result of dental trauma. Permanent Facial Disfigurement – benefit is provided should you be scarred on the neck or face as a result of the accident. Oral Cancer – a payment will be paid upon diagnosis of oral cancer.
Redundancy Protection (not included in the Registration and Insurance Scheme) – Plan premiums paid for up to one year. A leaflet giving details of the insurance cover, limits, excesses and exclusions is available at the practice.
A total premium of £0.51 per month and for the initial period, as defined in the Certificate of Insurance (£0.49 plus Insurance Premium Tax of £0.02) for Dental Plan patients or a total premium of £9.25 per annum (£8.81 plus Insurance Premium Tax of £0.44) for Registration and Insurance Scheme Patients is payable for the Worldwide Dental Trauma and Emergency Callout Insurance. There may be other taxes that will not be payable through us. Patients wishing to join a Dental Plan or a Registration and Insurance Scheme are required to take out Worldwide Dental Trauma and Emergency Callout Insurance. Premiums can be changed by providing you with 30 day’s notice.
Practice staff are permitted to provide you with information about the insurance that is included in your plan on behalf of Practice Plan Limited, the Plan Administrator. However, practice staff are not permitted to give advice about the insurance, e.g. to compare this insurance with other dental insurance in the market. If you have any questions about this insurance then please call Practice Plan Limited on 01691 684 128.